About
Taith is the international learning exchange programme for Wales, supporting life-changing experiences for people to learn, work or volunteer abroad.
I first came across Taith when I supported Rachel Pedley, of Avant Cymru, to take part in a video interview as part of the funding application process.
Rachel and I have spoken often about the barriers to applying for funding – both for herself and for other neurodivergent people and those who’ve struggled in traditional education and employment. They aren’t used to navigating funding systems and processes, and don’t see public funding as being ‘for them’.
We mentioned this to the Taith team, and they immediately asked if we could help them to improve their application processes and communications.
How I helped
They contracted us to carry out a short piece of consultancy work to review their ‘Pathway 1’ website copy, user journey, and funding application documents and processes.
Over the course of a few weeks, Rachel and I met to review the processes, document our feedback on improvements, and produce a report for the Taith team.
The team were so pleased with the results that they asked us to complete another review and report.
They’ve since started to take on board our recommendations, resulting in a much more engaging, accessible experience for all potential applicants.
Improvements have included:
- launching an ‘Access Support Worker’ service
- simplifying the language they use
- and more clearly outlining the steps applicants need to take at each stage of the process.
We found Taith to be a funder that truly listens – open, responsive, and keen to adapt their communications and processes to better support the people they serve.